please contact within 14 days of receiving your order where we will issue you with a returns address. the buyer is responsible for shipping their return within 7 days of receiving their returns number. any items shipped after that will be accepted at our discretion. please note that original shipping charges are non-refundable

--remedies used more than 1/4 the bottle are non-refundable

--booklets must be returned in the same ununsed condition received in, or are otherwise non-refundable

--monthly snail mail packages are non-refundable

--sale items are eligible for a store credit only

the buyer is responsible for the cost of shipping the items back. moon by moon is not responsible for any return shipping costs or customs & duties reimbursement. we recommend you send back any returns using a signed for postal service. 


once we have received your return, it will be processed as quickly as possible. please allow 7 days from the date of your return being processed for the refund to credit your original method of payment

moon by moon reserves the right to refuse any returns which do not meet our return policy requirements


please contact with any questions not addressed below:


local taxes
please note that local charges (sales tax, customs duty) may occur, depending on your region & local customs duties. these charges are at the customers own expense

additional information
moon by moon reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase & product offerings without prior notice. at the event of when a product is sold out, moon by moon has the right to cancel the order & refund any amount paid in the best way. moon by moon shall also notify the customer equivalent replacement products if available.

all products remain moon by moon property until full payment is made. the price applicable is that set at the date on which you place your order. shipping costs & payment fees are recognised before confirming the purchase

All transfers conducted through moon by moon are handled &transacted through third party dedicated gateways to guarantee your protection. card information is not stored & all card information is handled over SSL encryption. please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made

personal information
all personal information you provide us with or that we obtain will be handled by moon by moon as responsible for the personal information. the personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers & information on our newsletter or mailing courses. the information you provide is only available to moon by moon & will not be shared with other third parties. you have the right to inspect the information held about you. you always have the right to request moon by moon to delete or correct the information held about you. by accepting to moon by moon conditions, you agree to the above

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(919) 803.6097
. raleigh, nc .

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